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We want you to be happy with your order. If something is not right, contact us at [email protected] and we will fix it. This page explains our voluntary returns policy and, separately, the legal rights you always have.
On top of your statutory rights, you can return any unused, unopened product within 30 days of delivery for a full refund. For hygiene reasons, opened cosmetics, fragrance and personal care items can only be returned under this voluntary policy if faulty. Return postage for change-of-mind returns under this voluntary policy is at your cost.
Changed your mind? Under the Consumer Contracts Regulations you have 14 days from delivery to cancel an online order for any reason, and a further 14 days to send the goods back. We refund the item price plus standard delivery cost within 14 days of receiving the return (or proof of posting). You may inspect goods as you reasonably could in a shop; deductions apply only for handling beyond that.
Faulty, damaged or not as described? Under the Consumer Rights Act 2015 you can reject faulty goods within 30 days of delivery for a full refund. After 30 days and within 6 months you are entitled to a repair or replacement, and if that fails, a refund. These rights are not limited to 30 days and are not affected by our voluntary policy.
Email [email protected] with your order details and the reason for the return. We will reply with the return address and next steps. Please do not send items back before contacting us, so we can track your return.